Where do you deliver?

We deliver anywhere in the Greater Cairo Area as well as Alexandria. We are working on adding more countries to our delivery route.

How long does it take to receive my order? 

Cairo orders typically take from 3-5 business days. Alexandria orders can take up to 7 business days.

How do I pay for the products I want?

Currently we only offer COD (cash on delivery) payments with a small fee of 5 EGP added to your subtotal. We are working on adding additional payment methods.

How much are shipping costs?

For any orders LESS THAN 50 EGP:

Delivery in Cairo is 25 EGP
Delivery to Alexandria is 35 EGP

For any orders MORE THAN 49 EGP:

Delivery in Cairo is 10 EGP
Delivery to Alexandria is 20 EGP

Are there any other fees?

Yes. Other than shipping costs, COD (cash on delivery) Fee is 5 EGP.

How do I customize my own product?

Follow the steps listed on the top of the Create Your Own page.

Can you print any image I upload?

Yes, we can print any image on the majority of our products. The only limitation is with t-shirts. Most t-shirt printing is one color printing.
All of our guidelines are listed in the description tab below the product image.

Where do I find the dimension requirements for the images I upload?

Under every custom product image, there is a description tab that includes guidelines to follow.

Do you have any promotions? Where can I see them?

We are constantly running store-wide coupons. You should be able to always see the coupon code at the top of the page.
Some select products are also on sale and can be combined with a coupon at checkout. All items on sale have a “sale” sign on the image of the product and the discount will automatically be calculated in your subtotal.

Are coupons automatically added to my shopping cart?

No, you need to manually enter the coupon code you see at the top horizontal bar on any page. You will have the option to add the coupon code in the “cart” page. In case you forget to add it, you will also be reminded at the top of the checkout page.

Can I use a coupon more than once?

Yes, coupons can be used an infinite amount of times as long as the coupon has not expired.
You cannot, however, add more than one coupon code per order. To benefit from an unexpired coupon again, you need to fulfill a new order.

How do I know when a coupon expires?

All coupons posted have a “details” button, click on it and you will see the terms and agreements for that specific coupon as well as its expiry date.

What happens if I forget to add the coupon code and check out?

Unfortunately, we cannot apply a coupon once an order is completed.

What happens if I don’t want my order anymore?

We go through a three-step confirmation process to make sure you know exactly what you are ordering and make sure you love it!
If you don’t, we have a 7-day return policy to all of our ready-made designs only in Cairo.

Can I return a custom product?

We do not accept returns for customized products. In the case that a customer refuses to pay for a customized product, GeeqShop reserves the rights to resell any images/designs submitted in the customization process.
Any refused customized products can be used by GeeqShop for sales and marketing efforts.


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